Talleeo

Talleeo legal

Privacy Policy

Last updated: 2026-06-24

Introduction

Talleeo Ltd ("Talleeo", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you use the Talleeo platform, including our website, buyer and seller accounts, marketplace services, communications and payment processes.

By using Talleeo, you acknowledge that your information will be processed as described in this Privacy Policy.

Who We Are

Talleeo is an online marketplace that connects local food producers, home bakers, growers, makers and independent sellers with local buyers.

Data Controller

Talleeo Ltd

Email: contact@talleeo.com

Website: www.talleeo.com

Information We Collect

Information You Provide

When creating an account, placing orders, selling through Talleeo or contacting us, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Business/residence address
  • Postcode
  • Business or stall name
  • Seller profile information
  • Product listing information
  • Collection locations and collection availability
  • Messages sent through the platform
  • Customer support enquiries
  • Any other information you choose to provide

    • Order Information

    When purchases are made through Talleeo, we may collect:

  • Order details
  • Purchased products
  • Collection arrangements
  • Transaction references
  • Payment status
  • Refund information
  • Communication relating to an order

    • Technical Information

    We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Approximate location information
  • Website usage information
  • Performance and diagnostic information

    • Payment Information

    Payments on Talleeo are processed by Stripe.

    Talleeo does not store full payment card details.

    Payment information is collected and processed directly by Stripe in accordance with Stripe's own privacy and security policies.

    You can learn more at:

    https://stripe.com/privacy

    How We Use Your Information

    We use personal information to:

  • Create and manage accounts
  • Operate the marketplace
  • Enable buyers and sellers to complete transactions
  • Manage collections and order fulfilment
  • Process payments and refunds
  • Verify seller identity, eligibility, licences, registrations and compliance with applicable laws where required
  • Provide customer support
  • Improve platform functionality
  • Monitor platform performance and security
  • Prevent fraud, abuse and misuse
  • Investigate complaints, disputes and safety incidents
  • Investigate food safety incidents, recalls, complaints and regulatory enquiries
  • Enforce our Terms, Community Guidelines and Seller Policies
  • Protect platform integrity and prevent circumvention of the marketplace
  • Detect and prevent fraudulent, unlawful or abusive activity
  • Send service-related communications
  • Comply with legal and regulatory obligations

    • We do not sell personal information to third parties.

    Legal Bases for Processing

    Under UK GDPR, we rely on one or more of the following lawful bases:

    Contract Performance

    Processing necessary to provide marketplace services, fulfil orders and manage user accounts.

    Legitimate Interests

    Processing necessary to operate, improve and secure the platform.

    Legal Obligations

    Processing required to comply with legal, regulatory, tax, accounting and fraud-prevention obligations.

    Consent

    Where consent is required, such as certain marketing communications, you may withdraw consent at any time.

    Sharing Information

    Between Buyers and Sellers

    To facilitate transactions, Talleeo may share limited information between buyers and sellers, including:

  • Name
  • Collection arrangements
  • Order details
  • Information necessary to complete an order

    • Users should only use shared information for legitimate transaction purposes.

    Buyers and Sellers may only use personal information received through the Talleeo platform for the purpose of completing and managing transactions conducted through Talleeo. Personal information obtained through the platform must not be used for direct marketing, unsolicited communications, profiling, resale, or any purpose unrelated to the relevant transaction unless otherwise permitted by law or expressly authorised by the individual concerned.

    Service Providers

    We may share information with trusted service providers including:

  • Supabase (authentication, database and infrastructure services)
  • Stripe (payment processing)
  • Vercel (hosting and analytics services)
  • Email and communication providers
  • Professional advisers where necessary

    • These providers only receive information necessary to perform their services.

    Legal Requirements

    We may disclose information where required by law, court order, legal process or regulatory obligation.

    International Transfers

    Some of our service providers may process personal information outside the United Kingdom.

    Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place in accordance with UK data protection laws, including the use of adequacy regulations, approved contractual safeguards, or equivalent protections.

    Analytics

    Talleeo uses Vercel Web Analytics to understand website usage, visitor trends and platform performance.

    Analytics information is processed on the basis of our legitimate interests in understanding how users interact with the platform, improving functionality, monitoring performance and maintaining security.

    Analytics information is used to improve the platform and user experience.

    We do not currently use advertising or behavioural tracking technologies for cross-site marketing.

    Business Contact Information

    We may process contact details of sole traders, business owners, directors, employees and representatives of Seller accounts for the purposes of managing commercial relationships, onboarding Sellers, providing support, ensuring compliance with platform policies and administering marketplace services.

    Data Retention

    We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

    Retention periods may vary depending on:

  • Account status
  • Transaction history
  • Legal obligations
  • Tax and accounting requirements
  • Fraud prevention requirements

    • Some information may be retained after account closure where necessary to:

  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements;
  • prevent fraud or misuse; or
  • establish, exercise or defend legal claims.

    • Security

    We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

    • However, no online service can guarantee absolute security.

    Your Rights

    Under UK data protection law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Receive a copy of your data (data portability)
  • Withdraw consent where processing relies on consent
  • Request information about the lawful basis on which your information is processed
  • Request human review of certain automated decisions where applicable

    • Requests may be submitted to:

    contact@talleeo.com

    You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

    Children's Privacy

    Talleeo is not intended for individuals under the age of 18.

    We do not knowingly collect personal information from children.

    Third-Party Websites

    The platform may contain links to third-party websites.

    We are not responsible for the privacy practices of external websites and encourage users to review their policies separately.

    Data Protection Contact

    For any privacy-related questions or requests regarding your personal information, please contact:

    contact@talleeo.com

    Changes to This Policy

    We may update this Privacy Policy from time to time.

    Any updates will be published on this page and the "Last updated" date will be revised accordingly.

    Where required by law, we will notify users of material changes to this Privacy Policy.

    Contact Us

    If you have questions regarding this Privacy Policy or your personal information, please contact:

    contact@talleeo.com

    Talleeo Ltd

    United Kingdom